Last Updated: June 2025
Procurement
Contracts Register
Contracts Register is currently in testing phase.
Procurement Activity Plan
There are no planned procurement activities for the next 12 months.
Supplier Complaint Procedure
A good place to start is to speak to the person you have been dealing with about your concerns. Call us on 1800 99 99 33 and ask to speak to the relevant staff member.If you feel your concern is not resolved, you may lodge a complaint by emailing us at complaints@tfn.org.au, or writing to us at Level 5, 379 Collins Street, Melbourne VIC 3000.
Trust for Nature continually reviews and improves its processes to ensure we provide a high quality service. We value feedback and welcome compliments, suggestions and complaints about your experience dealing with us. Trust for Nature takes complaints about its service seriously. We acknowledge your right to raise a complaint and to receive an appropriate response to your concern. You can read more about how we manage complaints in our Public Complaints Policy.
We will contact you promptly, and within 10 business days at latest, to discuss your concerns. If the matter cannot be resolved immediately, we will send you an acknowledgement letter and commence an investigation.
Once we have considered your concerns, we will advise you of the outcome of our investigation. If we agree that your complaint was justified, we will rectify the problem and take steps to prevent it from occurring again.
We aim to advise you of the outcome of an investigation within 20 business days of sending you the acknowledgement letter. If for any reason we are not able to conclude our investigation with this timeframe, we will send you a progress letter explaining why we need more time.
If you are not satisfied with our response to your complaint, you may take your complaint to external agencies including the Victorian Ombudsman:
Level 2, 570 Bourke Street Melbourne VIC 3000
Phone (03) 9613 6222
1800 806 314 (Regional)