Terms & Conditions

This website contains information, data, audio, documents, video and images (“the Material”) prepared and arranged by Trust for Nature.

The Material is protected by copyright under the Copyright Act (Cth) 1968 (“the Act”) and is owned either by Trust for Nature or other copyright owners. Subject to the Act, using, copying, reproducing, redistributing or republishing any part of the Material without the prior written permission of Trust for Nature, is prohibited.

The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or graphics contained on the website for any purpose. Any reliance you place on such information is entirely at your own risk.

Trust for Nature accepts no liability for any loss or damage whatsoever arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Trust for Nature. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation of the website or organisation, or endorsement of the views expressed within them.

Every effort is made to keep our website up and running smoothly. However, Trust for Nature takes no responsibility for, and will not be liable for, the website being temporarily unavailable. We make every effort to ensure that the site is current and links on this site are current, however if you find a page or link that does not work please notify us.

We’re always delighted to hear from our supporters, and welcome feedback at all times. You can get in touch with us here.

Trust for Nature continually reviews and improves its processes to ensure we provide a high quality service. We value feedback and welcome compliments, suggestions and complaints about your experience dealing with us.

Trust for Nature takes complaints about its service seriously. We acknowledge your right to raise a complaint and to receive an appropriate response to your concern. You can read more about how we manage complaints in our Public Complaints Policy

A good place to start is to speak to the person you have been dealing with about your concerns. Call us on 1800 99 99 33 and ask to speak to the relevant staff member.

If you feel your concern is not resolved, you may lodge a complaint by emailing us at complaints@tfn.org.au, or writing to us at Level 5, 379 Collins Street, Melbourne VIC 3000.

We will contact you promptly, and within 10 business days at latest, to discuss your concerns. If the matter cannot be resolved immediately, we will send you an acknowledgement letter and commence an investigation.

Once we have considered your concerns, we will advise you of the outcome of our investigation. If we agree that your complaint was justified, we will rectify the problem and take steps to prevent it from occurring again.

We aim to advise you of the outcome of an investigation within 20 business days of sending you the acknowledgement letter. If for any reason we are not able to conclude our investigation with this timeframe, we will send you a progress letter explaining why we need more time.

If you are not satisfied with our response to your complaint, you may take your complaint to external agencies including the Victorian Ombudsman:

Level 2, 570 Bourke Street Melbourne VIC 3000

www.ombudsman.vic.gov.au

Phone (03) 9613 6222

1800 806 314 (Regional)